Not in love with your new purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!
Important note:
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on theProduct Details link to find your best fit!
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
*Please note that for certain items, if your order has already been shipped, we cannot proceed with the cancellation or any modification, even if your request is made within the 24 hour period after your order was placed.
Damaged/Incorrect Order
At Wzlooo®, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at support@wzlooo.com and one of our helpful support staff will organize a reprint or a refund for you!
Order not received
If your item has not arrived within 30 days for shirts and 45 days for home decor products, shoes, boots, hooded blankets, hoodie dress, car seat covers, luggage covers or bags after having ordered, contact one of our heroes through our Contact Us page for assistance.
Returns
Since your product is custom printed just for you, we do not take returns. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Please make sure that:
The product was received in the last 30 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered
For non-customized products, you can apply for return and exchange within 30 days after you sign for!
In order to receive your refund please follow the steps below:
Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
Request your Return Authorization Number and by emailing support@wzlooo.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don't cover custom fees for returns)
Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
There are certain situations where only partial refunds are granted (if applicable):
Misdelivered Packages:
Packages that are shipped to a different or wrong address due to an incorrect address being provided at checkout are not eligible for a refund of any kind. We may attempt to contact you if we believe that the address you provided may be incomplete or invalid, however, it is your responsibility to provide an accurate address to avoid complications. If we are unable to contact you in a timely manner by phone or email we may ship your order to fulfill our shipping method deadlines. If you believe your package may be going to a different address than the one you provided us on your order you can attempt to contact the carrier and request that the package be rerouted to a local pickup location such as a post office or UPS/DHL pickup location. Please note that these services are provided by the carrier and may incur additional fees.
Have other questions?
You can also Send a Message to contact us for any issue with an order or payment, and we will respond as soon as possible. It is an excellent way to track your issue through to its resolution.
